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Shipping & Returns
We strive to process and ship orders as quickly as possible. The delivery time depends on various factors, including your location and the shipping method chosen at checkout. Once your order is placed, you will receive a confirmation email with estimated delivery times. Please note that there may be delays during peak seasons or due to unforeseen circumstances.
We offer several shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods and associated costs will be displayed during the checkout process. Additionally, we may offer free shipping promotions on qualifying orders. Please refer to our shipping page for more information on available options and delivery times.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact our customer service team within 4hrs of receiving your items to initiate a return. We accept returns for unused and unopened items in their original packaging. Please note that certain items, such as fresh food items, may not be eligible for return due to their perishable nature. For more information on our return policy and how to initiate a return, please refer to our returns page.
Payment
We accept a variety of payment methods to provide convenience and flexibility for our customers. These may include credit/debit cards, PayPal, and other secure online payment platforms. During the checkout process, you will be presented with the available payment options for your region.
Yes, we take the security of your payment information very seriously. Our website utilizes industry-standard encryption technology (such as SSL) to ensure that your personal and financial information is protected during the checkout process. Additionally, we do not store your payment details on our servers once the transaction is complete.
Your payment will be processed immediately upon completion of your order. If you are paying by credit/debit card or PayPal, the transaction will be authorized and charged at the time of purchase. If you are paying by an alternative method, such as bank transfer, your payment will be processed once it has been received and confirmed by our payment processor. Please note that any delays in payment processing may affect the processing and shipment of your order.
Refund
If you are unhappy with the quality of any fresh food items in your order, please contact our customer service team within 4 hours of delivery. We will review your concerns and may request photos or additional information to assess the issue. If it is determined that the quality does not meet our standards, we will issue a refund for the affected items.
Refunds for fresh food items are typically processed within 3-5 business days after the issue has been resolved. Once approved, the refund will be issued to the original form of payment used for the purchase. Please note that the timing of the refund may vary depending on your financial institution.
Due to the perishable nature of fresh food items, we are unable to accept returns for refunds if you simply change your mind or no longer want the items. However, if there is an issue with the quality of the items or if you receive incorrect products, please contact our customer service team, and we will assist you accordingly.
Delivery
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status of your delivery and estimate the arrival time.
In the rare event that your package is delayed or goes missing during transit, please contact our customer service team immediately. We will work with our shipping partners to investigate the issue and provide updates on the status of your delivery. Depending on the circumstances, we may arrange for a replacement to be sent to you or issue a refund for the affected items.
